Uniquely You

Complaints

If you do have a complaint about PIAS or one of our advisers, we need to hear from you. To lodge a complaint, please contact our PIAS Compliance Manager.

To assist us in handling your complaint in a timely and efficient manner please provide full details of the complaint including:

  • Full name and contact details;
  • Investor/account number
  • Service/Product provider
  • Financial Consultant's name
  • Provide supporting documentation (if any)
  • Clearly identify the resolution you are seeking

Compliance Manager Contact Information

Head Office
6 Shenton Way,OUE Downtown 2,
#09-08, Singapore 068809

Main Line: +65 6372 5700
Fax: +65 6372 5950

Once the complaint is received, we will:

  • Provide an acknowledgement within 2 business days upon receipt of the complaint
  • Investigate into matters raised in a professional and independent manner
  • Depending on the complexity of the complaint, we strive to provide a full response within 30 business days

If you are not fully satisfied with the response, you have the right to take the complaint to Financial Industry Disputes Resolution Centre (FIDReC).